Eduard Golovachuk

Investigate customer issues reported, troubleshoot and identify solutions and root causes Provide prompt and accurate feedback to customers by email, by phone and in chat Ensure proper recording and closure of all issues in the request tracker Ensure that problems are solved by applying the correct procedures and documentation

Fn, Ld, Ux testing, mobile or web based apps Participating in different web based Fn exploratory test cases, very valuable bugs submitted Team working, team communication, bug reporting, following the deadlines Took multiply free mobile software QA courses, improved mobile software testing expertise.

RF spectrum management and mobile network parameters supervision (QoS/QoE) for GSM, UMTS, LTE networks. My Department was responsible for radio monitoring activity all over the Republic of Kazakhstan: * drive tests (ROHDE&SCHWARZ TSMW (TEMS/NEMO) and reports; * providing directions on EMC RNO RNP; * legislative drafting; * direction finding (DF) and radio monitoring equipment operating and maintenance (AGILENT, ANRITSU). Achievements: Promotion from regional to central office in Astana;

Network deployment supervision, checklists commissioning, radio network optimization, equipment maintenance and support: * eNodeB’s ZTE ZXDR 8200 and HUAWEI DBS3900 installation commissioning, RRU connecting and activation, BBU connecting and activation, troubleshooting (NetNumen, CISCO); * MW links ZTE ZXMN SR10, HUAWEI OPTIX RTN installation commissioning, ODI tuning, hop correction, linking, troubleshooting; Successful deployment and commissioning, successful testing, great field KPI’s