Jai sharma

Installation and setup of workstations (workstations, notebooks, IP phones, printers) and accounts (LDAP, AD, Gmail) • Provide first to third-level support to colleagues on hardware, software and network tasks • Replacement and maintenance of hardware and peripherals • Maintenance and further development of the internal infrastructure • Inventory of hardware • Multifaceted work environment (Atlassian Stack, Synology DSM, Cisco WLC)

• Conceive and implement integrated marketing plans that optimize brand awareness, meet measurable objectives, and champion CRM strategy. • Identify customer needs from a product point of view, suitable for product management to define business requirements. • Plan, execute, and participate in conferences and community events, including Virtual Android Career Fair in the APAC region, to help promote the corporate brand.

Providing logistical & IT support for Intel AI academia and developers events across EMEA. • Managed requests for license renewal from channel partners and direct customers for Intel Parallel studio software. • Onboarding of new clients and providing 1st level support for the parallel studio software. • Devised strategies and plans to advertise the Intel AI hardware/software and build good business relations with the students and professors.

On-Boarding, assigning and preparing hardware and software for new employees. • Managed inventory of IT assets of the organization. • Installed, configured, and operated networking systems maintained the company's security systems, and provided beneficial technological support to colleagues. • Updated hardware and software performed regular data back-ups and developed new processes which decreased the network downtime by 15%

Displayed world-class customer-focused IT support by developing and maintaining relationships within the business at all levels. • Resolved level 2 incidents and fulfilled service requests for Microsoft-based operating system while demonstrating the highest level of customer service. • Collaborated with business leaders and cross-functional teams to ensure our users’ endpoint, applications, and other assigned devices are consistently working optimally.

Major IT Management (Grade -1.6) -IT Project Management -IT Service Management -IT Governance and Compliance -IT Architecture Management -Software Engineering - Basics and Principles