Jairo Chavez
Angestellt, SUPPORT SERVICE SPECIALIST, PACSUN
Berlin, Deutschland
Über mich
Highly motivated IT professional and recent graduate with over four years of professional technical support experience seeking an Information Technology Specialist role. Demonstrated adaptability,reliability, and consistent commitment to meeting and exceeding client expectations. Committed to delivering exceptional outcomes through meticulous organization, attention to detail, and acute problem-solving abilities. Driven to achieve excellence and fulfill my potential in all endeavors.
Werdegang
Berufserfahrung von Jairo Chavez
Bis heute 1 Jahr und 9 Monate, seit Sep. 2022
SUPPORT SERVICE SPECIALIST
PACSUN
Providing technical assistance and support for incoming issues related to computer systems, software and hardware. Virtually connecting to Windows based machines to install, upgrade and recovery corrupted files hardware problems. Implemented procedures for support, and maintenance of Active Directory products and IT infrastructure. Service now ticketing system experience Resolved technical problems with (LAN), (WAN), and other systems including configuration and set up.
1 Jahr und 11 Monate, Nov. 2020 - Sep. 2022
Service Desk Analyst
Taco Bell
Provided 1st-line tech support via phone, chat, & email for escalated problems. Resolved software & hardware issues with basic system commands. Corrected database issues with SQL queries. Corrected application based errors in Xenial Cloud Connector. Experienced in mobile/desktop operating systems including kiosk/tablet support.
2 Jahre und 8 Monate, Apr. 2018 - Nov. 2020
ACADEMIC TECHNOLOGY SUPPORT SPECIALIST
UNIVERSITY OF LA VERNE
•Academic technology support specialists provide support on technology related questions to faculty, students and staff, as well as community members. • Troubleshooting software issues, consultation on software usage, creating multimedia content, etc. • Training and maintaining 3D printer, laser cutters, as well as other IoT device
Ausbildung von Jairo Chavez
Bis heute 11 Monate, seit Juli 2023
Google Cybersecurity Certificate
Google
Bis heute 2 Jahre und 5 Monate, seit Jan. 2022
Big Data Anyalytics Certification
Mt.San Anotonio College
Bis heute 2 Jahre und 5 Monate, seit Jan. 2022
System Engineering Certification
University of LaVerne
2018 - 2022
Information technology
University of La Verne
Sprachen
Englisch
Muttersprache
Spanisch
Muttersprache