Mahmoud Ahmed
Angestellt, IT Manager, TOG - The Office Group
Berlin, Deutschland
Über mich
+++++Information Technology ++++++ • Senior IT Support L1/L2 with SLA /OLA /ITIL. • Computer Networks Specialist. • Technical support / Sales. • Integrated solutions for Business development. +++++ Operation & Marketing ++++++ •RTM & New Distribution Model Plans •Project Team Leadership & Execution •DSD & ISD Management ++++++ Business Development ++++++ • Digital Tech demand • Market Trend Analysis • Strategic Business • Business Planning
Werdegang
Berufserfahrung von Mahmoud Ahmed
Bis heute 2 Jahre und 7 Monate, seit Nov. 2021
Senior Information Technology Support Engineer
TOG - The Office GroupThe IT Support Engineer implements and monitors optimized IT operations to ensure, - Provide and manage the delivery of IT services, technology solutions and business analytics to all levels of customers and employees. - Work closely with decision makers in other departments to deliver Identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization , Develop, implement and support.
2 Jahre und 10 Monate, Nov. 2018 - Aug. 2021
IT-Support-Spezialist - Netzwerkberater
Freelance
• ATOS - Projekt für IGLO (Bremerhaven) - Win 10 one drive migration • NSC Global - Projekt für Randstad Büros (NRW) - Cisco MERAKI-Migration mit der British Telecom • Zensar - Unterstützung für Arvato-Data-Center (Gütersloh) • ATOS & NSC Global - Unterstützung für Weidmüller GmbH (Detmold)
3 Jahre und 5 Monate, Jan. 2014 - Mai 2017
Operations & Marketing Business Development executive (South Upper Egypt)
The Coca-Cola Company
****Best Market share growth achievement 2015 [south upper egypt 46% -63%]*** • Market Share data analysis and developing action plans for Market share growth & sustainability . • Ensured implementation of Business Plans, Projects and Promotions. • Worked with Bottler Middle Management to translated BAP objectives into action. • insure promotion programs implementation for the business development projects . • Identifying and initialise potential markets and outlets with potential high sales volume
3 Jahre und 1 Monat, Dez. 2010 - Dez. 2013
IT Executive Support Specialist (Cisco Network Specialist)
The Coca-Cola Company
IT Executive Support für BU Präsident und Leitungsstab Einrichtung, Konfiguration, Analyse und Fehlerbehebung aller IT-Geräte Einrichten von IP-Telefonen und Videokonferenzsystemen (Siemens, Cisco) Systembetreuung (MS & Linux Server, Active Directory, Exchange) IT- Fernwartung von Kunden aus Algerien und Tunesien
8 Monate, März 2010 - Okt. 2010
Returns Authorization Specialist (RMA)
Compume
• Responsible for warranty returns with vendor .• Hardware and Software Repairs • customer service
2 Jahre und 7 Monate, Apr. 2008 - Okt. 2010
Technical & Sales support Engineer
AMD Advanced Micro Devices
• Technical support for high-end desktop configuration • Marketing Campaign for new AMD products. • Technical training for Retail sales team.
2 Monate, Juni 2008 - Juli 2008
International exchange program [DAAD]
Westsächsische Hochschule Zwickau• Project for the development of new technologies in e-learning • Analysis of PP presentations regarding e-logistics • Development of a digital book
1 Jahr und 5 Monate, Mai 2006 - Sep. 2007
IT- Network Technical Support
interTouch
• Troubleshooting system and network problems • Diagnosis and correction of hardware and software errors • Technical Support • Network infrastructure Innovation
Ausbildung von Mahmoud Ahmed
Bis heute 6 Jahre und 2 Monate, seit Apr. 2018
Computer Science
Universität Paderborn, Germany
4 Jahre und 5 Monate, Sep. 2005 - Jan. 2010
Computer Science
Higher Tech. Institute 10th Ramadan City
Final Grade: 2.5 Graduation Project: Trading Website - Grade 1.0
1 Jahr und 11 Monate, Sep. 2001 - Juli 2003
American High School Diploma
Memphis Language School – International
Sprachen
Arabisch
Muttersprache
Englisch
Muttersprache
Deutsch
Gut