Massih Qubad
Angestellt, Product Manager Services & Solutions, Samsung Electronics Switzerland GmbH
Zürich, Schweiz
Über mich
A highly professional, multilingual Service Delivery Manager with profound experience in Customer Service, Technical Support and Logistics. Enthusiastic team player with can-do attitude, strong analytical and relationship building skills. Passionate aboute planning and implementing solutions that bring value to our customers and organization. Please visit our website Smart Repair https://www.samsung.com/de/support/smart-repair-service/. Our latest innovation: Samsung BoX-In, a contactless touchpoint 24/7 acccess to Samsung Service.
Werdegang
Berufserfahrung von Massih Qubad
Bis heute 1 Jahr und 11 Monate, seit Juli 2022
Product Manager Services & Solutions
Samsung Electronics Switzerland GmbH
Bis heute 5 Jahre und 5 Monate, seit Jan. 2019
Manager Service Support
Samsung Electronics Germany GmbH
*Service Delivery - Development and integration of new service solutions (cross-product) - Service Solution Business: design, develop and expand Smart Repair - Service Logistics B2B/B2C repairs, value addes services *Service Operation - Heading Service Logistics operation - KPI monitoring, claims & liability - logistic contract negotiations & cost control
3 Jahre und 1 Monat, Sep. 2015 - Sep. 2018
Dualer Student
DHL Global Forwarding
Ausbildung von Massih Qubad
BWL - Spedition, Transport & Logistik
Duale Hochschule Baden-Württemberg Mannheim
Sprachen
Englisch
Fließend
Deutsch
Muttersprache
Französisch
Grundlagen
Spanisch
Gut