Victoria Collar

- Customer engagement - Reputation and promotion of the company - Product improvement - Translation

- Customer communication via tickets (Zendesk) - Improve internal processes. Current project: Improve customer's return journey. - Responsible for CRM & Payment Platforms Chargebee, Plentymarkets, Paypal, Stripe, Braintree, Klarna, Adyen), coordination and project management - Translation: web & app (Spanish, English, and French) - Selected as Team Lead by the end of 2021. - Close cooperation with the Marketing & Product Teams: newsletter coordination, new features, Social Media, Marketing campaigns, etc

Nowevolution is a Spanish publishing house specialized in sci-fi & fantasy books and comics. I have translated one book for this publishing house. http://www.nowestore.com/es/inicio/192-la-caja-y-la-luna.html

- Proposals preparation for ESA's projects (European Space Agency) - Responsible for the Aerospace section web - Cooperation with the Marketing and Communication department. - Participation in business development efforts and client meetings. - Support to project management teams. - Responsible for ECOS program, ESA's software for the economic information  Translation of technical documentation (Spanish, English and French)

- Monitor the book distribution process: from publishing house to bookshops. - Coordination between customers (publishing houses) and commercial network. - Logistic coordination between our storehouse and bookshops. - Account management - Marketing tasks: campaigns, newsletters, social media - Monthly sales settlement - Events organization: Book signing, books presentation, new releases, etc.

- Spanish teacher at a boarding girls school - Lessons in small groups to improve language skills (pronunciation, understanding, writing, listening, vocabulary) and preparation of the GCSE exams - Participation in the organization of the Spanish Department and workshops (theatre, cooking, Spanish culture, films, TV)

Technical translator in a magazine dedicated to the train world: news, technical description of train, projects in development, etc. Translation from Spanish into English.

SGEL is a logistics company specialized in the distribution of press and books. Participation in the Books Distribution Division. Main tasks: - Coordination and communication between our customers and our commercial network. - Invoice registration and verification. - Marketing tasks: campaigns, newsletters, social media - Administrative tasks.

- Problem solving regarding purchases - Return of purchases - Product warranty - Ticket sales

Communication

Specialization in French and Arabic. Translation & Interpretation