Ahmad Faisal Rafi

Responsible of Managing the Operations of IT Department, this job contributes to RCL success by managing a department of information technology professionals to deliver Infrastructure solutions and systems for RCL. Provide Technical expertise in planning, setting, and sustaining infrastructure standards, leading and participating in projects to deliver solutions to the business. Heading IT operations including Directory Services, Exchange, Virtualization, Blackberry, Share Point Portal Helpdesk, CCTV, IP Te

-Provide direction and leadership, organizational growth and development for the mid-tier services Support team. -Plan and oversee the research, evaluation, and integration of emerging mid-tier technologies. -Develop mid-tier infrastructure standards and assist in reviewing and approving compliance with infrastructure policies and standards. -Analyze business requirements (functional and technical requirements) by conducting information gathering sessions with customers, analyzing the information and p