André Labenz

Business ownership of Ivolcars digital asset management system and front end download portals. Global process professional responsible for periodic computerised system validations Focus to ongoingly identify process improvements, waste reduction options, and efficiencies for end users Global digital asset management system rollout to drive regulatory compliant processes across all Ivoclar group subsidiaries Close cooperations with global stakeholders for successful global processes implementations

As Software Product Owner I am embedded in an SAFe framework development set-up, part of a globally distributed team. I am a driving force to define, specify and develop Hilti’s ON!Track solution and create new and optimize existing software development and marketing processes in an cross functional set-up.

Accountable for the IT project portfolio, driving multiple initiatives in an Agile environment to increase business value and decrease costs. Generation of end-to-end project process framework, identifying project dependencies and ownership. Agile change agent, working with the leadership team to optimize processes for change and prioritize projects based on business value. Organizational coaching on agile methodologies (Scrum and Kanban), establishing the best methodology for the company's strategy.

Lead for new global applications. Working with Agile Scrum to drive customer engagement experiences and business process efficiencies. Strong experience with Agile Scrum and Waterfall methodology. Certified Project Management Professional (PMP), Scrum Product Owner (CSPO), and SAFe Agilist (SA).

Lead Project Manager / Product Owner for various new platform applications, product migration and enhancements projects. Working within SAFe driving business process efficiencies and end user engagement. Product, Engagement, and Analytics Owner of B2B Customer Web Platforms supporting 150.000 plus travel industry customers worldwide. Strong experience with Agile Scrum and Waterfall methodology. Certified Project Management Professional (PMP), Scrum Product Owner (CSPO), and SAFe Agilist (SA).

Senior Project Manager and Product Owner for various new platform applications, product migration and enhancements projects. Working within SAFe driving business process efficiencies and end user engagement. Backlog prioritization / refinement, working with stakeholders and software engineers developing products and generating enhancements. Customer interface, analyzing complex processes and requirements, interpreting these into product structures and generation user stories.

Development and Implementation of Reporting and Analytics Strategy across Customer Service B2B Platforms. Sitecore Customer Engagement Platform - Engagement Analytics and Content Personalization Google Analytics, Google Tag Manager - Web Content Analytics Data Visualization, Analytic and Reporting Tools: SharePoint, Excel Services, Business Objects, Crystal Reports, Oracle SQL Developer, and Tableau

Planning, direction, supervision, and evaluation of projects and process workflows in SharePoint. Coordination of work activities to meet operational and managerial requirements. Creation and maintenance of SharePoint business process workflows leading to 200k USD cost savings, increased efficiencies, and reduced administrative employee work. Day-to-day operations of a team that handles translation and review work for various business units in across travel industry areas.

Translation of English source texts into German. Manifold topics and areas covering customer support portals, product marketing and software products, training material or online learning lessons in the travel industry

Dozent im englischsprachigen Master-Programm des International Program Office für die Vorlesung - International Organizations -.