Brad Davis

Results-focused professional with extensive experience in High-growth Business Strategy Development & Implementations,Deals Negotiations,Outsourcing/In-sourcing, New Service Start Up and Operations Management, Financial Planning and Management, Change Management, and New Affiliates Optimization.

Responsibilities for smooth operations of all the campaigns. Monitoring workflow with focus on organizational goals. Reviewing the process flows to ascertain the changes required and take action accordingly. Handling business issues related to the process and direct interfacing with the client.

Planning day to day activites of the Teams .Training and making the team aware about the product. .Involved in the annual appraisals of the team as well as call monitoring in order to measure their performanceCo - ordinating with the QA team to ensure 100% client satisfaction. Co - ordinating with the Technical team regarding regular updates on technology and making updates accordingly . Process training to the new agents Mentoring new recruits to help coming up the learning curve

English,Economics.,Sociology