Calvin Paul

Angestellt, Customer Service Co-Ordinator, Amadeus - Powering better journeys through Travel Technology

Johannesburg, Südafrika

Über mich

Highly motivated and results-oriented professional with 15 years of experience in customer service and the travel industry. Proven track record of delivering excellent customer experiences, resolving issues efficiently, and maintaining positive relationships with customers. Strong communication combined with a deep understanding of customer needs and expectations as well as vast knowledge of airline protocols, coupled with exceptional problem-solving abilities. Committed to driving revenue growth, improving operational efficiency, and delivering superior service through effective strategies. Serviced over 700 travel providers with a passion for customer service as well as the travel industry. Dual role at current employer.

Fähigkeiten und Kenntnisse

Beratung
Softwareentwicklung
Business Development
Zuverlässigkeit
Geschäftskontakte
Kommunikationsfähigkeit
Teamfähigkeit
MS Office
Airline industry
Airline tourism
Airline Management
Airline
Customer Relationship Management
Customer service
Customer Support
Customer care
Customer Success
Software as a Service (SaaS)
CRM Systems
Technology
Project Management
Account Management
Application
Service Management
English Language
Customer Relations
Complaint management
Customer Experience Management
After Sales Support
Soft Skills
Customer satisfaction
Friendliness
attention to detail
Interpersonal skills
Enthusiasm
Customer inquiries
Customer orientation
Strong personality
ability to work under pressure
Complaints Processing
punctual
problem solving skills
Empathy
Offer management
Responsible
independent
Support
SAP
Salesforce
After Sales Management
Computer Science
Management
Technical Knowledge
ambitious
Flexibility
Organizational skills
Fast learner

Werdegang

Berufserfahrung von Calvin Paul

Sprachen

  • Englisch

    Muttersprache

  • Deutsch

    Grundlagen

  • Afrikaans

    Gut

Interessen

Sports
Yoga
Architecture
Travel
Art
Reading
Cooking
Music
willingness to travel

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