Christopher LUDWIG
Angestellt, Digital Client Support - Service and Program Management, Ethias SA
Plombières, Belgien
Über mich
- A knowledgeable, professional and technical versatile specialist with 20 years of experience in digital service management in the insurance industry. Continuously improves processes, even in complex environments, by focusing on the requirements of the core business. - Insatiably curious, creative and determined in problem solving, an ability to research and propose the right solutions - technical, procedural, conditional and human - and to implement them through efficient project management. - Team player and leader, open-minded and a great listener, with a pleasure in communicating, motivating those around him with conviction and supporting cohesion within his team. - An experienced Software Asset Manager who is able to use the skills required for this purpose, such as knowledge of license metrics, financial management, data analysis and reporting in all areas and situations, combined with a wide range of specialized skills.
Werdegang
Berufserfahrung von Christopher LUDWIG
Bis heute 2 Jahre und 9 Monate, seit Okt. 2021
Digital Client Support - Service and Program Management
Ethias SA
Planning and development of ITIL orientated customer support for the digital insurance channel; project management for the administration of customer accounts, including access management for B2B accounts. • Constant persuasion to bring a service initially considered by Top Management as marginal to a key factor for the digital transformation. • Increasing the level of maturity and efficiency • Elaboration of an assessment on security and GPDR compliance of client IAM
5 Jahre und 8 Monate, März 2016 - Okt. 2021
Software Asset Manager - Lizenzmanager
Ethias SA
Building up a centralized software portfolio for a volume of 12.5 million euros/year from distributed contract management. Implementation of operational software asset management. Handling of typical tasks related to this function • Salesforce contract renewal: cost reduction of €850k/year for a contract volume of €2.5m/year. • Microsoft contract renewal: savings of more than 200 k€/year for a contract volume of 500 k€/year.
4 Jahre und 8 Monate, Juli 2011 - Feb. 2016
IT Service Delivery Manager
Ethias SA
Participating setting up an IT operational department; implementing of ITIL processes; IT buyer; workplace management for 2,000 users • Management and administration of a central IT request platform (PMG.net) for the registration and automation of IT requests (Incident Management, Access Management, End User Computing)
7 Jahre und 3 Monate, Apr. 2004 - Juni 2011
Application Manager
Ethias SA
Management and coordination of the extranet for business customers.
Sprachen
Deutsch
Muttersprache
Französisch
Fließend
Englisch
Fließend
Niederländisch
Grundlagen