Claire-Louise Taylor
Bis 2009, Project Manager, EMC
London, Vereinigtes Königreich
Werdegang
Berufserfahrung von Claire-Louise Taylor
Bis heute 12 Jahre und 11 Monate, seit Aug. 2011
Senior Service Delivery Manager
Hitachi Data Systems
1 Jahr und 1 Monat, Apr. 2010 - Apr. 2011
Senior Service Delivery Manager
2e2/Morse
Senior Service Delivery Manager for key Financial Services customer-RBS.
1 Jahr, Feb. 2009 - Jan. 2010
Technical Project Manager
Troux Technologies
EMEA Project Manager
6 Monate, Aug. 2008 - Jan. 2009
Project Manager
EMC
Project Manager-Technical Services
11 Monate, Sep. 2007 - Juli 2008
Practice Manager-Managed Services
EMC
Built Support team, for Managed Services and Residency practice.Included Revenue Management for $30+million annually, resource management. Introduction of ISO 27001 accredidation for 100+ team.Management of virtual team.
1 Jahr und 5 Monate, Apr. 2006 - Aug. 2007
Service Delivery manager
EMC
Based at BP, Service Delivery Manager of 35+ strong technical team, duties included:reporting, resource management, p&l management, new sales opportunities
8 Monate, Sep. 2005 - Apr. 2006
CHANGE MANAGER
NORTON ROSE
Change manager, all comms for Change, all change duties, management reporting, incident management.
Training and Induction of new staff, procurement, tracking of IT equipment, meeting facilitation.
3 Jahre und 8 Monate, Okt. 2000 - Mai 2004
PERFORMANCE & QUALITY ANALYST
MCI WORLDCOM
Systems training, working with vendors, report writing, incident management, headcount management.
1 Jahr und 3 Monate, Juli 1999 - Sep. 2000
TELECOMS ANALYST
WARRENTECH EUROPE PLC
ACD CALL CENTER MANAGEMENT, BT comms management, reporting.
10 Monate, Sep. 1998 - Juni 1999
WORK ORDER ANALYST/PROJECT MANAGER
EDS/SHL
DUTIES INCLUDED MANAGEMENT OF INTERNAL SERVICES IT HELPDESK.
Ausbildung von Claire-Louise Taylor
2 Jahre und 10 Monate, Sep. 1992 - Juni 1995
European Community Studies
London South Bank University
Law, French, Economics, History
Sprachen
Englisch
Fließend
Französisch
Gut