Gregory BURGUES

Banque PSA Finance and Santander Consumer Finance have agreed to form a European 50/50 Partnership to develop the activities of Banque PSA Finance in Europe, through 10 JVs and 1 white label, which will be completely running by 2016. In this international context, Financial services strategies will be jointly reviewed to propose more competitive financing to the dealers and end-users, thus enhancing the commercial capabilities for PSA and increasing its penetration of the car finance market.

Maternity leave replacement : Management of 3 Departements, 23 people (1 Head of Department + 22 contracts managers) Retail, Corporate & Employees leasing program segments RESULTS: - More than 35 000 contracts approved in 2014 (1300M€ of new acquisitions, all customers segments)

Operations : Management of 10 contracts managers, dedicated to approve customers' financing contracts & documents, generate direct debits from our customers and settle our dealerships - More than 20 000 contracts approved in 2013 (600M€ new acquisitions) - Absorption of 30% growth in 18 months with unchanged number of resources - Setting up a mature team working in perfect autonomy and showing a strong team spirit - Other: Follow up, evolution and coordination of our Company Customer Satisfaction Survey

 Permanent support to MD: Executive committees minutes, reporting, presentations, advisory role  Project Leader for Customer Satisfaction (CSI) : sampling, survey, action plans, KPIs & scorecards Design  Project Leader for Factoring of MPC’s trade receivables: recommended solution adopted by ExCom  Country’s Innovation Manager: platform “myidea” / Digital contact  RESULTS: CSI index increase from 62 (2011) to 71 (2013), Factoring PF € 60 M (late 2013)

Responsible for the After-sales business development and support of a network of 19 Independent BMW & MINI car dealerships, I undertook in my area the necessary actions and advised franchisees in line with BMW Group France’s qualitative and quantitative objectives. My main tasks were to: monitor, analyse, improve, advise, report, promote, communicate, lead, motivate. RESULTS: contributed to an area annual turnover of €18M with a progression of +20% in 3 years

To Handle customers’ technical aftersales issues & ensure customer satisfaction / loyalty • Maintained permanent contact with German HQ + all French BMW departments & dealers • Provided technical support to customers, experts & attorneys • Settled customers’ disputes regarding aftersales claims about dealers or products • Decided on awards made to customers (Repairs/Assistance) • Promoted Products & Customer Services => savings + 1st customer satisfaction rank in France (BMW) + customers' loyalty

I created models and simulations of complex electrical systems in order to establish response phenomena: Creativity and analytical skills: analyzed and developed electrical models for EDF, BP, DCN, ALSTOM, TECHNICATOME’s installations - Problem solver: proposed technical improvements of industrial processes and equipment systems RESULTS: allowed companies to save energy and money by simulating specific situations

Peugeot PSA’s Belchamps trial centre: •Analytical skills: undertook technical comparisons between hydraulic and electric power steering units' performances •Deductive skills: synthesized technical documentation in order to create reliable models and forecast behaviors •Global communication ability: reported my observations and conclusions to the Technical Director •RESULTS: identified an anomaly in the electric power steering command law explaining the origin of a vibration

Entrepreneurship & Strategy, Business analysis & valuation using financial statements, Corporate Valuation, Managerial Decision Making

Business Development & Marketing

Mechanics, Automatism