Joana Diez

Prepared and implemented lesson plans covering the required course topics and using interesting and diverse activities to engage students. Worked with administrators on behavioral issues to support the needs of all students. Administered assessments and standardized tests to evaluate student progress. Attended professional development workshops to remain updated on the best techniques and strategies for English Language Learners.

Supervised and trained new employees to provide excellent customer experience. Instructed on how to set up skis & snowboards according to each customer's needs. Worked in partnership with the Retail Shop crew in sales of ski gear and clothing. Maintained and updated the customer database so returning customers could get the same equipment as in their previous visits.

Prepared and served hot and cold drinks as well as desserts for customers. Managed cash registers. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded customers' expectations. Inquired about customer satisfaction, anticipated additional needs and fulfilled requests.

Acknowledged customers quickly and courteously to then assist them with rental equipment according to their skills and needs. Set skis/snowboards and bindings taking into account the customer's ability and preference. Handled cash and credit transactions quickly and accurately. Maintained and updated the customer database so returning customers could get the same equipment as in their previous visits.

Organized bookings and charged advance payments for temporary apartment rentals using Net2Rent software. Greeted customers and carried out their check-in, giving advice on snow forecast, local restaurants and other interesting activities in the area. Performed check-out tasks on customers' last day of rental and checked that the apartments were left in good conditions.

Acted as the main point of contact between the company and potential customers all over the world. Developed and carried out sales plans and campaigns for new markets. Maintained and updated the customer database while making proper use of the CRM (InfusionSoft). Refloated old sales leads and turned them into prospects, which led me to close one of the biggest sales in the history of the company.

Created and translated technical user guides, testing documents and demo materials for internal and external customers. Translated all marketing newsletters, press releases, product brochures and sales campaigns for the company's social media. Translated and localized new features and functionalities for new versions of the software solutions offered. Provided linguistic assistance and support to other departments within the company. Performed work according to project schedules and quality standards.

Performed initial on-boarding of customers, ensuring strong adoption and ongoing engagement. Resolved technical issues and bugs with the help of the Web Development team. Conducted software demos and training sessions for customers and prospects in English and Spanish. Assisted on the design, development and testing of new features and functionality improvements based on customers' feedback and needs. Processed and recorded all client queries into the CRM system.

Organized dinner bookings in OpenTable software. Greeted customers and guided them to their tables. Served drinks before server approaches the table. Recommended menu items.

Prepared and served hot and cold drinks as well as desserts for customers. Managed cash registers. Refilled and restocked fridges and cabinets. Inquired about customer satisfaction, anticipated additional needs and fulfilled requests.