Kelly Henson
Selbstständig, English Trainer, Self-Employed Freelancer
Laufach, Deutschland
Über mich
My name is Kelly Henson and I am currently living close to Frankfurt in Germany. I have worked several years in Account Management and am looking to get back to a role where I can use the skills I have gained over the years. I am a native English speaker and am currently working on my German level and am now at an A2.2 level which will continue to progress quickly. In the past, I have managed both B2B and B2C accounts. These experiences have helped me gain knowledge in system management, customer expertise and value-based selling. I am looking forward to finding a new position where I can use my past skills and experience while pushing the envelope to continue to develop professionally.
Werdegang
Berufserfahrung von Kelly Henson
Bis heute 2 Jahre und 3 Monate, seit Apr. 2022
English Trainer
Self-Employed Freelancer
1 Jahr und 9 Monate, Mai 2020 - Jan. 2022
Operations Manager
Vanguard Cleaning Systems
- Promoted our Brand through quality service delivery - Time and territory management of our 300+ clients and growing account base of $300,000 monthly revenue - Ensured contract compliance and creating customer satisfaction plans - Developed the franchisee channel by supporting and identifying talent that will help increase revenues and enhance our brand - Accurately and thoroughly managed the updating of records in the ACT Database
2 Jahre, Juni 2018 - Mai 2020
Membership Director
YMCA of South Hampton Roads
- Effectively managed a 2.1-million-dollar budget with a $52,000 surplus in 2019. - Managed a team of fifteen employees. - Consulted and collaborated with team members to make sure programs are superior. - Spoke with community organizations to boost outreach and highlight programs successes. - Followed quality standards and procedures to minimize errors and maximize customer satisfaction. - Developed standard operating procedures and document workflows for current and future process steps.
Sprachen
Englisch
Muttersprache
Deutsch
Grundlagen