Marcus Awuma
Bis 2016, Technical Support Analyst, GHANA PORTS AND HARBOURS AUTHORITY
Bis 2015, Computer Science, University for Development Studies
Dortmund, Deutschland
Über mich
I have over 5 years of experience working in Systems and Data Analysis . Currently, I work as Service Delivery Analyst, where I work closely with the IT Service Desk team to drive process improvement, increase focus on measuring and managing service delivery, and engage deeply with end users in leveraging technology across the company. My work mostly involves learning the organization, the technical infrastructure and software landscape and identifying our best potential for growth.
Werdegang
Berufserfahrung von Marcus Awuma
1 Jahr und 1 Monat, März 2023 - März 2024
Service Delivery Analyst
Kasapreko Company Limited
-Providing implementation consultation and support services during the different phases of SAP Business One implementations, upgrades and other ad-hoc projects. -Providing support and service requests using the incident management process in line with service desk objectives. -Partnering with Service Delivery Managers, Product Owners, Business Architects, Technology Development Officers and third-party vendors to resolve issues.
1 Jahr und 1 Monat, März 2022 - März 2023
Junior System Administrator
Collective IT Solutions
-Responsible for the maintenance, configuration, and reliable operation of computer systems. -Monitoring performance and maintaining systems according to requirements. -Performing server administration tasks; researching event-log warnings and errors; and monitoring resources to ensure that systems architecture components work together seamlessly. -Providing documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
5 Jahre und 2 Monate, Feb. 2017 - März 2022
Information Systems (IS) Analyst
RX HEALTH INFORMATION SYSTEMS
-Providing basic-to-complex support by acting as the subject matter expert. -Aligning information technology systems with business operations by analyzing, developing, and supporting innovative integrated technology solutions. -Handling database procedures, such as upgrade, backup, query, recovery and migration. -Developing and delivering training programs for applications and information management software, creating guides, operating manuals, and testing materials as needed.
1 Jahr und 1 Monat, Aug. 2015 - Aug. 2016
Technical Support Analyst
GHANA PORTS AND HARBOURS AUTHORITY
-Responding to user requests for assistance or information, submitted via phone, email and in person, while maintaining a high level of customer satisfaction. -Working with other members of the support team to assess processes and procedures, recommend improvements, and assist with implementation. -Staying informed of system status and other technical dependencies that may affect the applications front-end or back-end user experience.
3 Monate, Juli 2014 - Sep. 2014
IT Support Technician
ELECTRICITY COMPANY OF GHANA
Ausbildung von Marcus Awuma
4 Jahre, Sep. 2011 - Aug. 2015
Computer Science
University for Development Studies
-Databases, networks and the web. -Computer security. -Programming with data. -Machine learning and neural networks. -Physical computing and the internet of things. -Object oriented programming. -Web development.
Sprachen
Englisch
Muttersprache
Deutsch
Grundlagen