Mariya Temerova

As a General Manager I am responsible to direct the pre-opening development and progress of the hotel and manage overall standard and service implementation and improvement. Responsible for Human Resources: benefits, hiring, terminating and orientations. Design effective and successful sales, pricing, distributions and yielding strategies to achieve and enhance profitability. Work in partnership and develop a close relationship with owners.

The hotel with 259 rooms, 2 F&B outlets, 5 conference facilities and a big Ballroom. I was in charge of developing and implementing strategic, sales and marketing plans. I prepared company contracts for the hotel in accordance with current business and pricing conditions. I monitored offers, options and discounts for repeated group bookings, congresses and seminars. The big part was the revenue management analyze. I was very actively involved in the recruitment of new team members.

As Deputy Director I was responsible for coordinating all sales activities with other departments, developing and conducting sales campaigns, as well as marketing and promotional plans, negotiating prices with clients. I was also responsible for ensuring that all guest and customer complaints are reviewed, investigated and followed-up by employees. Besides my commercial responsibilities and the Quality Management, I was leading the human resource function which included the hiring, training of employees.

As a Front Office Manager I was in charge of the overall Front Office Operations in the hotel. I was held accountable for ensuring that guests received prompt cordial attention and personal recognition. I supervised Guest Service Agents, handled customer complaints and yielded occupancy and room rates to maximize revenue for the hotel. I developed formal training plans and ran training sessions. Besides, I was controlling and analyzing departmental costs and ensuring departmental performance against budget.