Martina Birova
Angestellt, Data Steward Manager, Lenovo Slovakia
Bratislava, Slowakei
Werdegang
Berufserfahrung von Martina Birova
Bis heute 14 Jahre und 6 Monate, seit Jan. 2010
Data Steward Manager
Lenovo Slovakia
Responsible for accuracy & maintenance of company’s business partner data. Providing best of breed data with help of different reporting tools. Daily communication with business users and functions, coordination of information & data used for strategic decisions within the company.
1 Jahr und 7 Monate, Juni 2008 - Dez. 2009
Global IT Service Desk Manager
Accenture Slovakia
Owner of IT processes and IT services throughout different countries (India, China), practicing Operational Excellence (Six Sigma, Lean, MOS) to drive processes and cost improvements, delivering KPIs, SLAs, ISO 27001
1 Jahr und 4 Monate, Feb. 2007 - Mai 2008
, Procurement TE and Client Service Manager
Accenture Slovakia
Managing external client relationship, delivering procurement services, providing client presentations, preparation of new client projects and their successful go-lives, budget planning, managing of project finances
1 Jahr, Feb. 2006 - Jan. 2007
IT Service Desk Supervisor
Accenture Slovakia
Supervising small sized team of IT professionals delivering 2nd level support to external client, implementation of Knowledge Management, ITIL practices
Daily conference calls and interlocks with the virtual team in India, handling escalations to ensure prompt resolution, producing statistical reports, providing service excellence feedback and team leader assessments
Administering User IDs on behalf of the application owners - tasks related to user ID management along with creation, change, deletion and troubleshooting
Providing internal 1st level support for IBM employees for IT related problems and queries – client as well as server based applications and escalations to special support groups
Ausbildung von Martina Birova
1 Jahr und 10 Monate, Sep. 1998 - Juni 2000
Business Management
Economic University (not completed)
Sprachen
Englisch
Fließend
Deutsch
Fließend
Französisch
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