Mikhail Tronin

We work on ELMA - one of the most popular business process management systems in Russia. I am the team leader of the distributed BPM team (8 FTE). I also work on a wide variety of tasks, such as transform and automate business processes. Hire new developers and work with their IDP. Projects launched: - CRM with a portal for our partners - Retail points database with Sell In - Sell Out analytics. - retail points' data enhancement project using Yandex.Toloka crowdsourcing service - IT SD Stack: C#, SQL, JS

Digital transformation of the company processes and services: Integration of external sites and internal services around the CRM which provides information and acts as a master data source. Implement new processes and improve existing ones with ELMA BPM solution: BPM, EDM, and CRM functionality. Business process modeling based on BPMN and implementation on C#, JS, and SQL. ELMA BPM integration with external GIS/Data services. Hiring, onboarding, and education processes for team members were also my duty

Leading customer support team (Developers, QA engineers, Bas, RE, IT) on selected account. Main responsibilities: - Managing post-production support activities on the account according to SLA, monitoring internal issue’s lifecycle in the company. - Answering technical questions about the product and solution raised by the customer. - Planning scope and preparing post-production releases and documentation.

Manage technical support department as a team leader of 8 engineers. Interact with customers in the solution of technical issues, recommend best practices of implementing ELMA BPM, including SQL queries, C# scripts and system configuration Take part in development planning and building knowledge base of company's system ELMA BPM Develop and maintain working communications between support service and other departments: QA, development, sales.

I was responsible for general guidance in IT strategy in the hospital. Planning for the IT department, subordinated to 4 engineers. Setting goals, communication with other departments. Increasing efficiency by implementation of open source terminal solutions, virtualization and SaaS services running 24*7. Setting up a backup system Installation of the self-service devices for patients Procurement management equipment and supplies

Data management and programming