Natascha Xu

- information to follow

- Pre-Delivery Query + Order Management & Client Change Management - Primary contact for 5 Elite Wholesale accounts - Secondary contact for 7 Elite Wholesale accounts

- Designing interactive eLearning courses for companies from varying industries - Writing storyboards, interactive checkpoints and graphic suggestions - Proofreading, editing, report writing and providing feedback

- Managing, Coordinating, Designing, Implementing and Facilitating English as a Second Language courses - Predominantly Business English, incorporating Body Language & Confidence as well as International Culture & Etiquette - Course Design & Development - Translating, proofreading and editing client specific material; NL-EN, EN-NL, and Basic Mandarin Chinese-NL/EN

- Provided 1st and 2nd level remote diagnostic checks for Network Faults - Helped train, guide, and served as a point of reference for new starters - Worked with Account Managers, Project Managers, Customer Service Managers and clients to ensure Service Level Agreements were being met - Dealt with both general and complex customer queries, as well as complaints and escalations from initial contact through to fault / query / complaint resolution (call ownership)

- Set up a division for the Engineering Department, and continued to run that division until I left the company (supervising five employees) - Team Leader Data Admin Support (heading two employees) & Direct Access Customer Support Technical Back-Up (Internet & Fiber Services) - Team Leader Key Accounts Group (2 employees) - Customer Service Representative (Voice; 1st & 2nd Level + Back Office Support) - Team Leader After Sales Support (heading 2 employees) - Active member on the team that imp

- Project Management & Communicator for the RAI Exhibition Center, and several other Key clients (Primary Role) - Teamleader & Fundraiser / Communicator Call Center Services (Outbound; B2B & Consumers, Fundraising)

National Wushu College Level: 3 HSK Language Level (June 2008): 4/5