Olaf Rickers

Berufserfahrung von Olaf Rickers

• Bis heute 7 Jahre und 9 Monate, seit Okt. 2016

  Director of Managed Services

  onShore Security

  Managing 24x7 Response Team Managing 24X7 SOC Team Ensuring delivery and operation meets customer expectation Defining and monitoring KPI's

• 9 Monate, Jan. 2016 - Sep. 2016

  Manager Infrastructure Management Services

  Capgemini Chicago

  Implementing LAN environment globally Implementing Data Center infrastructure Managed a team of 25 people Executing the SOW. Creating plan and get approval from the C-Level of the customer Consulting on new services and products Managed P&L to make sure that the project is not running out of budget and providing forecast Working with offshore teams

• 9 Monate, Apr. 2015 - Dez. 2015

  Personal Fitness Coach

  Selfemployed/Freelancer in Chicago

• 1 Jahr und 1 Monat, März 2014 - März 2015

  Business Manager

  BT Global Services in Chicago

• 1 Jahr und 1 Monat, Feb. 2013 - Feb. 2014

  Personal Fitness Coach

  In Home Fitness Training in Chicago

  Manage the day to day business and the following tasks: -Marketing / Social-media strategy -Business Plan

• 6 Jahre und 5 Monate, Jan. 2007 - Mai 2013

  Team Lead TC Service Management

  T-Systems North America in Chicago

  The Team Lead Telecommunication Service Management (TLSM) supports the ongoing relationship of T-Systems’ B2B division with designated customers. This includes the support of pre-sales activities as well as leading the post-sales efforts to maintain and improve customer satisfaction. The TLSM will work closely with customers, T-Systems’ sales and sales-support teams as well as operations to manage activities and issues pertinent to the post-sales/service/maintenance support of the IT & network solution.

• 9 Monate, Mai 2012 - Jan. 2013

  Global Service Manager

  T-Systems North America in Chicago

• 1 Jahr und 3 Monate, Okt. 2005 - Dez. 2006

  Service Manager

  T-Systems North America in NYC

• 5 Jahre und 9 Monate, Jan. 2000 - Sep. 2005

  Project Management Lead

  T-Systems International in Frankfurt am Main