Omar El Borae

Managing process transformations for different teams and business units over Sales and Service Cloud modules through designing and building end-to-end solutions.

- Siebel Support team lead in a Public Sector environment. - Providing different design ideas to the business to ensure meeting the requirements. - Participate in gathering requirements from the client's business teams and later designing the application based on the outcomes from these requirements.

• Lead the support team for a Siebel Call Center application. • Coached juniors of the Support team through the day to day operations. • Owned the responsibility of creating release notes and managed the weekly rollouts for production deployments.