Rajarshi Basu
Angestellt, Project Engineer, Wipro Technologies
Singapore, Singapur
Werdegang
Berufserfahrung von Rajarshi Basu
Monitoring the critical alerts and updating the support teams accordingly. Creating tickets as per the issue of the users. RCA/Audits for all the ticket twice in a month. Preparing Weekly Survey Reports, Bi-Weekly/Monthly Service Desk performance reports. Presenting these reports to the Clients on the call. Have been recognized by the Clients for my performance during the transition phase of Avita to Service Now ticketing tool. Maintaining training and productivity tracker for the Project.
Ausbildung von Rajarshi Basu
3 Jahre und 1 Monat, Juli 2011 - Juli 2014
Marketing MBA
Amity University, India
Marketing & Human Resource
3 Jahre, Apr. 2006 - März 2009
Commerce
University of Calcutta
Finance & Accounts
Sprachen
Englisch
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Bengali
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Hindi
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