Robin Xu

-Founded German-based International Customer Service Center for flexible endoscope -Developed service strategy, service process, and service policy, -Established repair workshop, provided repair service for EMEA customers (>200 cases per year) -Coordinated DEMO products marketing and sale for MEDICA, UEG week, ESGE days, DGE-BV (> 60 cases per year) -Managed customer complaints and product recall for EU countries (> 100 cases per year) -Organized training for local sales/service (in-house/on-site/online)

-Organized training for local sales/service staff (in-house/on-site/online) -Supported doctor /nurse in operation theater to use flexible endoscope product -Installed in-house products on-site, explained maintenance and troubleshooting -Performed product investigation of competitors and proposed improvement suggestions for in-house products

Bachlor Abschluss im Human medizin Master abuschluss im Chirurg