Sharat Ravi Shankar

Developed and trained the markets on KPIs that are essential in measuring loyalty of a customer to ensure maximum retention. Conducted workshops in every market with an objective to increase the overall customer satisfaction and loyalty by collecting NPS and other customer feedback data, analysing and identifying topics to be worked on, and developing solutions to increase the overall measures. Developed Marketing Planning framework for Alphabet International, the fleet management company of BMW Group.

Assisted in developing global marketing strategy for e-Mobility operations along with budgeting, tracking, lead management process and KPIs. Created and redesigned global marketing content including brochures, sales sheets, videos, social media ads, product launches. Designed, developed and arranged demo kits in line with new marketing strategy for sales and events. Planned, organized and managed various events ranging from webinars to trade shows, tech days and conferences.

• Analyzed the financial capabilities of clients for providing them apt investment solutions, ensure that the solutions provided carry the minimum investment risk • Managed customercentric operations and ensured customer satisfaction by achieving delivery and service quality norms • Built and maintained healthy business relations with high net worth and corporate clients and enhanced brand name and value of the company by communicating and tailoring number of products offered by the company

• Strategic business consulting for a wide category of clients, which included manufacturing industry, several start-up companies and charitable organizations • Developed and provided a 5-year business plan for an international NGO during my stay in the UK

• Responsible for Sourcing and Screening of resume and profiles & filtering relevant candidates through Job portals/Consultants/Referrals • Coordinated with consultants & candidates for interviews with line managers along with Collecting Pay slips & Preparing Fitments • Negotiated Salary with the candidates in line to the Compensation Grid and Offer & follow up till the Joining date and maintaining ongoing constant contact to avoid slippage for joining

As a Bike Review Writer, Photographer, Consultant and Super Moderator