Shival Tailor
Angestellt, Head of Customer Delivery Engagement - Midwest, SAP Enterprise Cloud Services, SAP
Walldorf, Deutschland
Über mich
Passionate for innovation, inventive processes, and the spirit of entrepreneurship. Academically trained (W. P. Carey MBA) in business administration, organizational and global operations management, services delivery, marketing, and organizational psychology. A lifelong learner, and an engineer. Hobbyist: Strategic investments, alternative energy, languages, cello & piano, and customized surgical lending and financial solutions
Werdegang
Berufserfahrung von Shival Tailor
Bis heute 1 Jahr, seit Juli 2023
Head of Customer Delivery Engagement - Midwest, SAP Enterprise Cloud Services
SAPKey Management point of contact for all internal stakeholder organizations, inside/outside of Enterprise Cloud Services – Customer Delivery Engagement (CDE), including, but not limited to, License Sales, Consulting, Support, Cloud Infrastructure Services and Extended Cloud Delivery - Key counterpart to customer senior management for escalated issues, including Services, License Sales, Customer Success, ECS Delivery
1 Jahr und 6 Monate, Feb. 2022 - Juli 2023
Senior Director, Enterprise Cloud Services, SAP Product Engineering
SAP- Actively drive the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization - Lead customer engagements and ensure seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS (Enterprise Cloud Services) Partners and customer’s System Integrators or other Hosting Partners - Manage staffing, reporting & controlling
8 Jahre, März 2014 - Feb. 2022
Director, Strategic Premium Engagements, Customer Success board area
SAP- Manage premium customer accounts and lead high profile solution safeguarding programs for overall SAP solution footprint and integrated enterprise landscape - Responsible for business continuity, customer success, customer experience, and relationship management - Focusing on customer success, lead teams consisting of business leaders, technology managers, and service professionals to drive transformation and digital initiatives including intelligent robotic process automation
- Led numerous SAP implementation and upgrade projects as technical and technology advisor - Delivered countless proof-of-concept projects and spot consulting assignments for production issues, escalations, etc. - Global Premium SAP consulting in the areas of Basis, Mobility, and UX
2008 - 2010
SAP Consultant
ecenta America Inc.
Completed technical upgrades of BD eCRM landscape systems from SAP CRM 2007 to SAP CRM 7.0. Windows 2003 with MaxDB. Help maintain internal SAP Systems Landscape consisting wide array of SAP systems for internal training as well as Customer Demo use. Installation of SAP CRM 2007 internal Sandbox System.
2005 - 2008
Project Manager
Turner Construction
- Managed public and private construction projects - Managed multiple accounts as cost engineer tracking financial stats - Ramp-up with IT organization for business units (Turner is an SAP customer)
Ausbildung von Shival Tailor
2 Jahre und 10 Monate, Aug. 2017 - Mai 2020
MBA
W. P. Carey School of Business, Arizona State University
2005 - 2007
Master of Science
School of Engineering, New Jersey Institute of Technology
Sprachen
Englisch
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