Smriti Tripathi
Angestellt, Customer success specialist, EXXAT, INC.
Mumbai, Indien
Über mich
I bring over 8 years of experience in providing professional, efficient service to diverse pharma clients. Responsibilities include: Prioritizing cases to meet SLA by assessing validity and severity Training new associates and ensuring quality case processing Ensuring accurate data entry of adverse events from drugs and medical devices Acting as backup for Team Leader and suggesting corrective actions Maintaining process compliance and updating training documents For the past 2 years, I've served as a Customer Success Specialist, communicating with clients and explaining Exxat software. Exxat supports over 700 Health Science Education institutes globally, including Yale, and Johns Hopkins. [German] 8 Jahre Erfahrung in Pharma-Support, Priorisierung von Fällen, Schulung, Qualitätskontrolle. Seit 2 Jahren als Customer Success Specialist für Exxat Software tätig. Unterstützung von über 700 Gesundheitswissenschaftlichen Instituten weltweit, einschließlich Yale, Columbia und Johns Hopkins.
Werdegang
Berufserfahrung von Smriti Tripathi
Bis heute 1 Jahr und 10 Monate, seit Sep. 2022
Customer success specialist
EXXAT, INC.
Product specialist: Expertise in Exxat application, performing medical data analyst tasks, domain knowledge, UAT participation. Onboarding specialist: Educate new customers, adapt to product updates, review US immunization & lab reports, coordinate onboarding tasks, provide updates. Behavioral skills: Problem-solving, solution-seeking, training, analytical thinking, adaptability, effective time management, detail-oriented.
- Effectively prioritize cases to ensure adherence to SLA by assessing their validity and severity through triage - Maintain precise and thorough data entry of adverse events associated with drugs, biological products, and medical devices in alignment with SOPs - Manage technical complaints to facilitate a prompt and accurate response from the Quality Department - Serve as a backup for the Team Leader in daily operations, case allocation, and EOD reports - Identify root causes and recommend appropriate CAPA
1 Jahr und 10 Monate, Nov. 2018 - Aug. 2020
Process trainer
Cognizant Technology Solution
- Clinical Case Management Specialist - Prioritizing cases to meet Service Level Agreements by assessing their validity and severity through triage. - Conducting training sessions for new team members. - Ensuring precise and comprehensive data entry of adverse events related to drugs, biological products, and medical devices in accordance with SOPs. - Acting as a backup for the Team Leader in RCA and CAPA - Providing core training to team members. - Maintaining and updating all training documents.
1 Jahr und 8 Monate, Apr. 2017 - Nov. 2018
Senior Process Associate
Tata Consultancy Services, India
- Capturing all communication from clinical trial sites, including telephone conversations and faxes, in a meticulous manner. - Ensuring precise and prompt reporting of side effects. - Processing collected data in company databases according to relevant standards, regulations, and guidelines. - Guaranteeing data accuracy and uniformity. - Achieving project milestones and adhering to timelines. - Engaging actively in client meetings.
1 Jahr und 5 Monate, Okt. 2015 - Feb. 2017
Medical Summarizer
Innodata India Pvt Ltd
Streamlining Patient Records and Reports Review: Utilizing advanced technology to efficiently sort through patient records and correspondence, I meticulously review medical documentation to generate comprehensive summaries of patients' medical histories and conditions.
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Englisch
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Deutsch
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Hindi
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