Sofía Jimeno Lucía

Project development: - Chatbots development with open source programming languages using deep learning techniques and graph database - Product recommendation system - Classification of customer satisfaction surveys - Sentiment analysis of customer satisfaction surveys

Project development: - Models for the detection of fraudulent behaviour relating to Social Security - Development of a classification model of incidences - Segmentation of customers and business customers, leakage prediction model, cross-selling and up-selling models - Development of a risk-score model when contracting policies - Analysis of free text responses from customer satisfaction surveys

Development of internal applications for the automation and optimization of departmental processes and the Final Project for Master's: Propensity model to purchase home insurance