Dipl.-Ing. Stefan Dietrich
Angestellt, Senior Customer Experience Program Manager | Microsoft Teams Engineering, Microsoft Corp.
Frankfurt am Main, Deutschland
Über mich
25+ years of experience in Sales Engineering Leadership and Solution Consulting, working for leading global software and services vendors. Strong business background from both academic and professional perspectives. Passioned about digital transformation journey of enterprises towards modern Cloud solution services, which transform the way Enterprises doing business, accelerate innovation and bring user experience and human collaboration to new levels. Proven Expertise in: o Consulting Leadership in the Business Applications & Collaborations industry o Successful establishment of Partner and ISV Practices o Leading economic value discussions with C-Level/BDM Stakeholders o Qualification of business needs and translation into viable solutions o Adoption of Customer Success&Obsession methodology o Leadership and Stakeholder Management by driving team excellence through a trusted working climate
Werdegang
Berufserfahrung von Stefan Dietrich
Bis heute 5 Jahre und 4 Monate, seit Feb. 2019
Senior Customer Experience Program Manager | Microsoft Teams Engineering
Microsoft Corp.Being accountable for the largest Teams customers in Germany and Switzerland in the Pharma and Manufacturing Industry with the following OKR's: • Aquire | Qualify | Envision | Build of viable Microsoft Copilot extensibility AI solutions • Determination of Value Chain to ensure retention in usage and consumption • Providing evidence by establishment the following Copilot/AI lighthouse solution: • Discover | Envision | Build of collaborative SaaS Applications for Microsoft Teams
1 Jahr und 1 Monat, Jan. 2018 - Jan. 2019
Customer Success Manager | Business Applications
Microsoft Deutschland GmbHHelping strategic and large customers to achieve continuous business value by driving deep user adoption and increasing consumption of Microsoft Business Application, thereby making them passionate advocates of Microsoft Dynamics365.
Focus on enabling the growing Eco-Systems of Microsoft Skype-for-Business Cloud PBX Partners and ISV's in Germany, in terms of: * Microsoft's value Proposition in Cloud UC / Unified Communications as a Service * Technical qualification and solution consulting of SfB-Cloud PBX/UC opportunities * Mentoring in Partner compliance for Micrsosoft's Skype Operations Framework
5 Jahre und 2 Monate, Aug. 2011 - Sep. 2016
Director Sales Engineering EMEA for Contact Center-as-a-Service
AvayaDrive sales consistency and knowledge share on SI/SP/Cloud-specific innovation, solutions and architecture (private and hosted solutions). Work direct strategic engagements in order to evolve SI/SP cloud-based offerings
9 Jahre und 7 Monate, Jan. 2002 - Juli 2011
EMEA Practice Lead Self Service Automation Solutions
Avaya Deutschland GmbH
Over 10 years of experience in Solutions Architecture and IT Consulting for major international corporations. These solutions leverage open standards, intelligent routing applications, speech recognition enabled self service applications, CRM enabled agent desktop applications. Currently involved in providing cutting-edge UC/CC solutions (IP Telephony, IP/SIP Multimedia Call Center, appliances) and emerging technologies (mobile self service, natural language apps, SIP-IMS technologies).
Principal Consultant
Cisco Systems
Design Specialist
Lucent Technologies
System Engineer
Motorola
Ausbildung von Stefan Dietrich
4 Jahre und 7 Monate, Okt. 1989 - Apr. 1994
Information technology
University for Applied Sciences in Bingen/Rhein
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
Grundlagen