Steffen Rüger
Angestellt, Manager Customer Service Development EMEA, Goodyear Tires Germany GmbH
Hanau, Deutschland
Über mich
Experienced professional with a strong background in supply chain processes, change management, order management, customer service, and digitalization. I excel in streamlining operations, driving efficiency, and implementing strategic improvements to optimize supply chain performance. My expertise is proven by two European Leadership Awards at Goodyear, underscoring my ability to lead and deliver results. My focus on change management ensures smooth transitions and continuous improvements within organizations. I am dedicated to leveraging digitalization to drive business growth and operational excellence.
Werdegang
Berufserfahrung von Steffen Rüger
Bis heute 6 Jahre und 6 Monate, seit Jan. 2018
Manager Customer Service Development EMEA
Goodyear Tires Germany GmbH
- Operational leadership of 14 Customer Service locations - Develop and implement future Customer Service Strategy - Process optimization & standardization following EMEA Strategy - Implementation of new functionalities - Digital transformation - Project lead to optimize Customer Service in EMEA
1 Jahr und 1 Monat, Jan. 2017 - Jan. 2018
Teamleader Supply Chain Customer Care DACH
Goodyear Dunlop Tires Germany GmbH
- Responsible for 9 Customer Care Consultants - Handling all logistic claims for DACH - Improve processes in claim handling - Leading EMEA QM Standardization project
1 Jahr und 4 Monate, Sep. 2015 - Dez. 2016
Teamleader Supply Chain Customer Connectivity DACH
Goodyear Dunlop Tires Germany GmbH
- Responsible for 4 specialists - Responsible for all E-Business & Ordermanagement processes - Coordination of all customer connectivities to Goodyear systems
2 Jahre, Okt. 2013 - Sep. 2015
E-Business Coordinator D-A-CH
Goodyear Dunlop Tires Germany GmbH
2 Jahre und 4 Monate, Juli 2011 - Okt. 2013
E-Business Specialist
Goodyear Dunlop Tires Germany GmbH
11 Monate, Aug. 2010 - Juni 2011
Business Analyst
Goodyear Dunlop Tires Germany GmbH
2 Jahre und 10 Monate, Aug. 2007 - Mai 2010
Ausbildung Fachinformatik - Anwendungsentwicklung
Goodyear Dunlop Tires Germany GmbH
1 Jahr und 1 Monat, Aug. 2005 - Aug. 2006
Praktikant
Sparkasse Bad Hersfeld
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
Grundlagen