Ursula Bonilla
Angestellt, Teamlead Customer Service Center, DSM Engineering Plastics, B.V.
Sittard, Niederlande
Werdegang
Berufserfahrung von Ursula Bonilla
Bis heute 14 Jahre und 6 Monate, seit 2010
Teamlead Customer Service Center
DSM Engineering Plastics, B.V.
2 Jahre, Feb. 2008 - Jan. 2010
Senior Customer Service Assistant
DSM Engineering Plastics, B.V.
Supply Chain Management. Senior Role: Key user SAP - OTC Responsible for SAP trainings and refreshments. KSP testings. Responsible for trainings in procedures and making sure that the procedures fit with our needs, constant challenging of procedures in case of non perfect fit. Constant optimization of available procedures. Participation in several projects. Green Belt Six Sigma - Sampling project Complaint handling Problem solving Forecast Customer visits Webshop implementation
Sprachen
Englisch
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