Victor Taboada
Angestellt, Global Service Delivery Manager, Telefonica Global Solutions
Madrid, Spanien
Über mich
Service Manager with over 10+ years of experience through different leading global IT companies. Enthusiastic and committed professional, with a steadfast dedication to customers in different organizational perspectives. Source of motivation, promoting team building and raising a strong sense of fellowship. Ready to thrive in high- pressure scenarios and multitasking environments.
Werdegang
Berufserfahrung von Victor Taboada
Bis heute 1 Jahr und 9 Monate, seit Okt. 2022
Global Service Delivery Manager
Telefonica Global Solutions
Telefónica Global Solutions is the division of Telefónica in charge of supplying Networking, Cloud, Security, Voice, UCC, Roaming, Satellite solutions to our global customers. As Global Service Delivery Manager I oversee the coordination of the Delivery Country Managers for the achievement of the ALDI SD-WAN Project in Europe. Report to the CO&T Director.
External consultant for Telefónica Global Solutions. Project delivery management for our customer ALDI. SD-WAN network Installation in 9000+ locations between Stores, Corporate Offices and Logistics Centers, in 15 European countries. Integrators and line providers management, covering Germany (North and South) and Austria.
1 Jahr und 1 Monat, Nov. 2018 - Nov. 2019
Client Delivery Manager
NTT Ltd.
Senior manager for strategic Managed Services Accounts. Service design, reporting and 360o lifecycle contract monitoring. In charge of 20 co-workers split among customers.
1 Jahr und 4 Monate, Juli 2017 - Okt. 2018
Service Delivery Manager
NTT Ltd.
Focused on Support Services accounts, ensuring the SLAs fulfillment and diverse contractual parameters. Customer advocate within the organization. Incident and escalation management.
3 Jahre und 3 Monate, Apr. 2014 - Juni 2017
Service Desk Analyst
NTT Ltd.
Service Desk Quality monitoring, for the overall Incident and Request management. ITIL framework SLA breach analysis and processes improvement. Incident Management On Duty. IT Manufacturers interaction (Cisco, Fortinet, etc.). CRM ITSM system: ServiceNow.
10 Jahre und 3 Monate, Feb. 2003 - Apr. 2013
Director of Quality, Environment and Safety
Cesan, S.L.
Cesan S.L., manufacturing and distribution company of ceramic products for the construction industry ISO 9001 + 14000 standards deployment. Internal Auditor. Technical Building Code follow up to introduce and achieve the CE Label. Quality assurance. CO2 gas emissions allowances: verification and trade. Unified Environmental Authorization officially granted.
4 Jahre und 5 Monate, Sep. 1998 - Jan. 2003
Administrative and Sales Representative
Cesan, S.L.
Early career: Key Account Manager with increase of Customer’s Portfolio. Call center and administrative agent: accounting, purchasing, billing and payments management.
Ausbildung von Victor Taboada
2 Jahre und 5 Monate, Jan. 2016 - Mai 2018
Executive MBA
Durham University
Dual degree program. Finished May 2018
2 Jahre und 5 Monate, Jan. 2016 - Mai 2018
Executive MBA
EBS Universität für Wirtschaft und Recht
Dual degree program. Finished May 2018
6 Jahre und 9 Monate, Okt. 2000 - Juni 2007
Business Administration
Universidad Rey Juan Carlos, Madrid
1 Jahr und 9 Monate, Okt. 1997 - Juni 1999
Higher Technical Certificate in Electronic Products Development
IES Virgen de la Paloma
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Deutsch
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