Yassine El Ghoul
Angestellt, SAP BFC Technical Support Consultant (External), SAP
Abschluss: Bachelor/Engineer's Degree, National School of Electronics and Telecommunications of Sfax (ENET'Com)
Nabeul, Tunesien
Über mich
Working as SAP Technical support consultant gave me the opportunity to get an invaluable hands-on experience with different SAP EPM suite products encouraging me to further leverage my proven knowledge and grow my career as an SAP consultant. Working in a cross-functional team with agile methodology enabled me to challenge myself and put my soft and hard skills to the test towards achieving key objectives, meet deadlines and maintain Key performance indicators(KPIs).
Werdegang
Berufserfahrung von Yassine El Ghoul
Bis heute 2 Jahre und 8 Monate, seit Nov. 2021
SAP BFC Technical Support Consultant
Focus Corporation
- Monitoring and managing customer incidents internationally and in different time zones/regions. - Diagnosing and resolving customer incidents providing detailed solutions and root causes. - Ensuring support availability through all channels (live chat, phone calls, screen sharing sessions, weekend support, etc ...). - Maintain KPIs and SLAs (IRT, ORT, APT, etc...). - Monitor, maintain, share and improve internal and external SAP knowledge (KBAs) through KCS(Knowledge Centred Support).
- Monitoring and managing customer incidents internationally and in different time zones/regions. - Diagnosing and resolving customer incidents providing detailed solutions and root causes. - Ensuring support availability through all channels (live chat, phone calls, screen sharing sessions, weekend support, etc ...). - Maintain KPIs and SLAs (IRT, ORT, APT, etc...). - Monitor, maintain, share and improve internal and external SAP knowledge (KBAs) through KCS(Knowledge Centred Support).
7 Monate, Feb. 2021 - Aug. 2021
Web Development Intern (Laravel)
Maison Du Web
End of study project: Design and development of a paid web writing platform - Design and development of a user interface with laravel. - Implementation of like, follow and comment systems. - Development of an administration panel with laravel backpack. - Research and study of the concepts of recommendation systems. - Skills: Jira software, PHP, Blade, MySQL, Laravel, Laravel Backpack
1 Monat, Aug. 2020 - Aug. 2020
Product Management Intern (SCRUM)
Maison Du Web
- Collect data on competitors and analyse their pricing, sales, marketing and distribution methods. - Collect and analyse data on customer demographics, preferences, needs and buying patterns to identify potential markets and factors influencing product demand. - Measure and evaluate customer and employee satisfaction. - Skills: Jira Software, Confluence, MVC, SCRUM, PSPO Test ( 80 questions | 82% ).
2 Monate, Juli 2019 - Aug. 2019
Mobile Application Developer (React Native)
Dotcom Tunisia
- Analyse user needs and software requirements to determine the feasibility of the design within time and cost constraints. - Design, develop, modify, predict and measure the results and consequences of the design. - Skills: React Native, Javascript, Android Studio, Firebase
Ausbildung von Yassine El Ghoul
3 Jahre und 1 Monat, Sep. 2018 - Sep. 2021
Industrial Computer Science
National School of Electronics and Telecommunications of Sfax (ENET'Com)
HTML5, CSS3, PHP, Java, Java EE, JavaScript, C, C++, Assembly
1 Jahr und 10 Monate, Sep. 2016 - Juni 2018
Mathematics, physics and computer science
Preparatory Institute for Engineering Studies of Nabeul (IPEIN)
- Mathematics, Physics, Chemistry - Python, SQL
3 Jahre und 10 Monate, Sep. 2012 - Juni 2016
Mathematics, Physics and Natural Science
Mahmoud Messadi Nabeul High School
Sprachen
Arabisch
Muttersprache
Englisch
Muttersprache
Französisch
Muttersprache
Deutsch
Gut