Ing. ramla bachrouch

Analyse, resolve incidents and execute change management requests. Maintain the service availability and respect contract service, QOS and SLAs (service level agreements). Document of troubleshooting and problem resolution steps. Identify manual processing deficiencies, and institute automation techniques Perform disaster recovery tests to ensure system availability and functionality Communicate technical issues for contractors or external suppliers

Consultant at Sogeti CapGemini

Responsible for incidents, changes and for the on-going improvement of the ITIL Configuration, Change and Release processes Apply and provide operational risk management strategies including delivery processes and procedures. Pilot major incident crisis units and provide real-time visibility on progress and reporting. Participates in client meetings regarding performance to ensure client satisfaction. Weekly report publication and customer meetings to review SLAs/OLAs

Implementation and evolution of an existing web application and development of the Android application WizzCAD synchronized with the web interface • Understand and add changes of an existing Web-Application • Analysis of the existing web architecture and technical constraints for the Android application • Develop an Android application using the 3rd-party Model View Controller architecture (MVC) • Implement the database • Synchronize the application with the web site via WCF Web Services