A K M FAKHRUDDIN DEWAN
Angestellt, Senior Operations Lead, Getir Germany GmbH
Berlin, Deutschland
Werdegang
Berufserfahrung von A K M FAKHRUDDIN DEWAN
• Achieved 1st position in Berlin's hub league table, consistently ranking top-3 among 95 hubs. • Increased branch performance from 75% to 98% and profitability from 2.5% to 15% in 3 months. • Elevated employee retention rate from 65% to 93% through improved work environment. • Implemented marketing strategies for a 12% rise in order volume.
3 Jahre und 11 Monate, Okt. 2014 - Aug. 2018
Business Development Manager
Stallion Clothing Ltd
• Successfully handled a £1.5-2 million budget during a season and intelligently met the organization's scheduled targets. • Created and executed new marketing and sales strategies. • Reviewed customer feedback on a regular basis and then offered methods to improve existing operations and customer levels, increasing satisfaction from 79% to 96%. customer base in a specialized large market. • Started with £88k in annual losses and ended up with a £1.5 million profit.
4 Jahre und 2 Monate, Aug. 2010 - Sep. 2014
Customer Service Assistant
Morrisons
• Received 9% annual bonus for exceptional customer service. • Managed and trained a team of 27 employees, contributing to store-wide accomplishments. • Attained 100% recognition for excellent engagement, boosting customer satisfaction. • Furthermore, this exceptional accomplishment was recognized through the prestigious distinction of being named "Colleague of the Month," accompanied by a noteworthy 4% increase in bonus incentives.