Abdul-Fattah Hamoud

is working from home. 🏡

Freiberuflich, IT Freelancer (Online Work), Upwork

Abschluss: Bachelor of Science , 2nd Honors , GPA =3.52 / 4., King Fahd University of Petroleum & Minerals , Dhahran , Saudi Arabia

Amman, Jordanien

Fähigkeiten und Kenntnisse

Information Technology
Contact Centers Support Operations
Interactive Voice Response Systems
Automatic Call Distribution (ACD)
Computer-Telephony Integration (CTI)
M3 IVR Scripts Design Improvements
Agents Productivity Monitoring
Real-Time Dashboard Monitoring & Administration
IT Service Delivery & SLAs
ITIL Certifications
Business Support Services
IT Systems Administrators
Data Centers Support Operations .
Engineering

Werdegang

Berufserfahrung von Abdul-Fattah Hamoud

  • Bis heute 6 Jahre und 2 Monate, seit Mai 2018

    IT Freelancer (Online Work)

    Upwork

    IT End User Support, Remote Online Work.

  • 3 Jahre, Mai 2015 - Apr. 2018

    Senior Engineer (IT)

    Midis Group (Saudi Arabia)

    IT Service Management Operations, ITIL v3 Work Experience.

  • 1 Jahr und 9 Monate, Feb. 2013 - Okt. 2014

    Senior Engineer (IT)

    Consolidated Contractors Company (Saudi Arabia)

    IT Service Management Operations, ITIL v3 Work Experience.

  • 3 Jahre und 2 Monate, Juni 2008 - Juli 2011

    Senior Engineer (IT)

    Moammar Information Systems (Saudi Arabia)

    Aspect Software Consultant , Contact Center Support Operations .

  • 1 Jahr und 6 Monate, Aug. 2006 - Jan. 2008

    IT Engineer (Onsite)

    Schlumberger Middle East (Saudi Arabia)

    IT Onsite Support Engineer , End Users/ Field Engineers IT Technical Support Operations , BMC Remedy v6.3 Incident Handling & Helpdesk Support.

Ausbildung von Abdul-Fattah Hamoud

  • 2 Jahre und 1 Monat, Sep. 2005 - Sep. 2007

    Master of Business Administration

    King Fahd University of Petroleum & Minerals

    Completed Four (4) Pre-MBA Courses as a Part-Time Student at KFUPM , Dhahran , Saudi Arabia . Degree : Not Obtained .

  • 5 Jahre und 6 Monate, März 2000 - Aug. 2005

    Computer Engineering

    King Fahd University of Petroleum & Minerals , Dhahran , Saudi Arabia

    Degree : Obtained On Aug. 28 , 2005 .

Sprachen

  • Englisch

    Fließend

  • Arabisch

    Muttersprache

Interessen

Information Technology
Contact Centers Support Operations
Interactive Voice Response Systems
Automatic Call Distribution (ACD)
Computer-Telephony Integration (CTI)
M3 IVR Scripts Design Improvements
Agents Productivity Monitoring
Real-Time Dashboard Monitoring & Administration
IT Service Delivery & SLAs
ITIL Certifications
Business Support Services
IT Systems Administrators
Data Centers Support Operations .

21 Mio. XING Mitglieder, von A bis Z