Abhirup Sengupta

• Map clients’ requirements, processes and objectives and develop necessary product modification • Handle any high priority changes and transport requests as needed for client’s business process • Coordinated with several departments, across hierarchies for proper resolution clients’ issues • Analysed project performance to identify bottlenecks and develop process improvement plans • Presented weekly and monthly service reviews to business users and client service integrators

• Conducted in-depth analysis to find solutions for chronic system issues in the Indian marketplace • Identified gaps and scopes for process improvement to enhance seller experience on Amazon • Coordinated with several departments, across hierarchies for proper resolution of seller’s issues • Diagnosed and resolved issues related to Website detail page, Payments and Merchant Orders