Alaa Aldeen Hawaj

-Plan, install and configure system infrastructures including virtualization environment to achieve high availability & performance. -Install, configure, test and maintain OSs, application software & management tools -Develop technical solutions as per client requirements -Support, maintain and administer Linux servers (RHEL, CentOS and Ubuntu) -Prepare BoM in depend of the tender book or required specs from the customer -Prepare/update required technical & financial documentation (proposals, reports)

- Administer, operate and problems solving in time-related for all MTN ISP services: DNS, Mail, RADIUS, Website - Manage MTN ISP Linux servers including Ubuntu, CentOS and RHEL - Manage System & virtualization ISP infrastructure: HP Hosts, FC Switches, SANs, WAF...etc. - Ensure 24/7 high-quality service - Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks - Prepare and update the required technical documentation (CRs, reports)

- Perform daily system monitoring, verifying the integrity and availability of all hardware, resources, systems - Monitoring tools’ management (OpManager, Cacti, and PRTG). - Schedule backup operations and restore procedures. - Traffic monitoring and ensure 24/7 high-quality service towards our customers. - Ticketing system management and provide 1st line support. - Periodic documentation and reports for all ISP services. - prepare technical reports (incedents, CRs).