Alessia Russo
Angestellt, Customer Happiness Officer, Blacklane GmbH
Berlino, Deutschland
Werdegang
Berufserfahrung von Alessia Russo
Bis heute 9 Jahre, seit Juli 2015
Customer Happiness Officer
Blacklane GmbH
1 Jahr, Juli 2014 - Juni 2015
Travel Counselor for American Express
Almaviva Contact S.p.A.
TRAVEL COUNSELOR - TRAVEL & LIFESTYLE SERVICES FOR AMERICAN EXPRESS American Express Platinum e Centurion travel agent. Customer service for Italy, Spain, France and Netherland market: flight, car and hotel reservations.
9 Jahre und 1 Monat, Juli 2005 - Juli 2014
Customer Care Agent for Alitalia
Almaviva Contact S.p.A.
CUSTOMER CARE AGENT - RESERVATIONS AND TICKETING FOR ALITALIA Customer assistance for Italy and Spain market. Front-end and back-office services: national/international/intercontinental reservations, millemiglia service, electronic ticket refunds and reissues, web and trade assistance,tele- check-in, club Ulisse and club Freccia Alata assistance, EMD issue, AirOne passengers assistance.
Ausbildung von Alessia Russo
1 Jahr und 9 Monate, Nov. 2012 - Juli 2014
MBA
Bologna Business School
business strategy, financial and control, strategy tools, marketing, economics.
2005 - 2010
Communication
University of Palermo
communication, economics, EU legislation, online communication strategies and social media.
Sprachen
Italienisch
Muttersprache
Spanisch
Fließend
Englisch
Gut
Französisch
Gut