Aljoscha Gratt

Unified Communications Engineer * Guidance in Design and Release Management * Designing preparing and executing changes, holding ITIL best practices into account * Incident Handling * Documentation in service management tool * Engaging Cisco TAC and other 3rd Party suppliers * Knowledge transfer * Guidance of junior engineers

Responsible for pickup of harmed devices which have been reported to insurance as defective. Assistant to specialists in analysis of insurance claims Responsible for logistics

Technical helpdesk business to business service desk Customer Support for DSL, SIP, DNS and web hosting Sales guidance for customers. Guidance for customers with Contracts Guidance for customers with their bills Technical assistance of ISP landlines as well as VoIP services and web hosting services