Anand Kale

Manage a technical team of L3 resources supporting data center operations. Strong Knowledge of Active Directory, VMware, Exchange, Office365 Maintain SLA of change and Incident tickets for supported clients Experienced in Troubleshooting and Problem Analysis. Explore operations which can be automated using Powershell and HPOO Orchestrator Work on System Improvement Plan (SIP), Create LLD and HLD , Implement SIP’s following ITIL process

Provide Technical support for VMware, Exchange, AD, Office365 Analyze customer requirement and propose solutions in the area of datacenter operations. Experienced in Troubleshooting and Problem Analysis. Provide on time RCA to Client Lead Incident management and change management process for customer.

Take care of Datacenter operations of the client having 80+ servers on site Provided technical support for Active Directory (Windows 2003) and Mail Environment (Exchange 2007) Provided technical support and arranged necessary training to team of L1 and L2 engineers Managed day to day service delivery and managing SLA of the client

• Manage and Support Windows Servers, Active Directory, Exchange platform • Incident and Problem management lead front-ending the customers • Perform Service monitoring, OS health check, Datacenter capacity management, performance trend analysis

• Managed team of desktop engineers spread across multiple sites and provide technical support to team • Managed Central Datacenter operations, Server Inventory, Network devices including Routers and Switches • Maintained of Inventory of computers/Laptops and accessories of the office/residence

Worked as Project Engineer and managed technical support functions for multiple small clients.

Completed my MBA-IT with Distance Education.

Bachelor of Commerce