Arkadius Skupien

- Support of partners and the sales team in the pre-sales phase (demonstrations, system analyses, design solutions, calculations, etc.) - Creation of prototypes (proof of concept) as well as demos - Hold conferences around the world to introduce Akeneo and discuss its primary uses

Contractor Role As a Business Development Representative, I leveraged my prospecting, communication and sales skills to find new sales opportunities. I worked closely with the Regional Sales, Account Executives in EMEA Central and Marketing Teams in EMEA and US to generate meetings and qualified leads that helped Scality achieve its sales objectives.

• Technical and Business Support • Streamlining Operations and Service Delivery enhancement • Business Development • Customer Care and Development • Product analysis, testing and differential positioning on the market

• 1st and 2nd level support of the real estate CRM Suite FLOWFACT in the EMEA Central and Iberia-region • Assistance of partners, sub-contractors and clients during updates, add-in installation and customizing • Analysis, qualification, documentation and processing of enquiries in accordance to SLAs • Preforming coaching and webinars as well as training videos and writing FAQ-Tutorials • Continuous KPI analysis and process improvement referring to operational excellence methods / six sigma

• Assistance at the Due Diligence process during the Dell acquisition of Quest Software for $2.4 bn and active cooperation during the Post Merger Integration of Dell Software in EMEA Central • Rollout of the HCM-Software ORACLE PeopleSoft at Dell Software, user assistance for the Self Service interfaces of the application and processing or escalating of cases in the ORACLE PeopleSoft HCM HR Helpdesk in accordance to given Service Level Agreements and Operational Level Agreements

• Administration and Key User of the HRMS/HRIS application, Business Intelligence-, Absence Management- and ERP-System in EMEA • eProcurement – creating requisitions, raising and receiving Purchase Orders, setting up new suppliers • Preparation and validation of the monthly Payroll data for EMEA Central in English and German • Generating, analysis and validation of reports and metrics as well as the assistance at corporate audits in EMEA

• eProcurement – creating requisitions, raising and receiving Purchase Orders, setting up new suppliers • Global support across businesses, functions and areas as well as acting as an interface between providers, customers, authorities and auditors in EMEA (user assistance, customer service and data governance)

Zentrum für Informations- und Medienverarbeitung ZIM | Student Assistant • Helpdesk 1st and 2nd level – respectively escalation to 3rd level • Open-source Ticket Request System (OTRS) System Administration | ~30K Accounts • System administration of Microsoft and UNIX based workstations and thin clients

Organizational support to the Vice President Sales Emerging Markets and the Sales Representatives in the EMEA & CIS region during the quarter-end accounts of the business unit • Review and processing of quotes, orders, inquiries and escalations of customers, partners and distributors from 97 countries in the covered region • Order Lifecycle Management, reporting and metrics with ORACLE Siebel and Salesforce CRM

• Processing of travel expenses, advance payments and corporate credit card billing • Processing of purchase orders, Invoices and initiating Payments on time • General Ledger coding • Calculating the cash balance • Maintaining corporate CMS Data Quality and populating the database

• Approaching Rich Internet Application (RIA) development based on Model View Controller Frameworks such as CakePHP, django framework and the Adobe Flex Software Development Kit • Back Office Administration (Business Support, Customer Service, Helpdesk, Office Management)

Focus on: Business Support, Business Development, Account Services, Media Services and Production

Call-Center-Agent – Inside Sales Representative – Sales Outbound B2C Sales and distribution of telecommunication services such as Fibre to Home, VDSL, DSL and VoIP