Ashish Joy
Angestellt, SEPO Investigations Manager, Amazon
Bengaluru, Indien
Über mich
I am a lean Six Sigma Black Belt professional with 4.5 years of people and program management in Amazon. I have lead teams , efficiency & quality improvement projects, automation projects in Amazon across Europe Middle East and North Africa ,Asia Pacific, South America and India Sites with my skills in root cause identification, risk assessment, stakeholder coordination, operations & program management. Some of my programs include Operations Efficiency & Quality Improvement (Amazon EMEA , APAC, South America and India sites), launching an automation program (Amazon Costa Rica and India sites).
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Berufserfahrung von Ashish Joy
Manages senior and associate level risk investigators in Amazon with Zero VP level escalations. Develops and leads programs at Site and worldwide level (EMEA, APAC, South America India Sites) Contributes in strategic planning, project road mapping activities under multiple functions at a world wide level. Participates in hiring and provides leadership, administrative support to team and manages them to achieve process improvement, and focus on team's people development.
Lead and developed 11 teams of associate level customer service executives with Zero VP level escalations. Led Site Level initiatives, primary owner of functional responsibilities which required interface with other sites. Carried out overall coordination, conflict resolution, evaluation and performance management of the team. Mentored and acted as a resource to new managers and expedited their learning curve.