Beatrice Ferri

-Management of the entire sales process from the initial requests through to the credit note -Liaising with internal (e.g. crew planning, flight dispatch) & external partners (e.g. brokers, handling agents) to ensure the client’s needs and wishes are met -Delivering high quality customer service on a daily basis, building & maintaining customer relations  Quality loop control on the booking process

- Managing e-commerce platform Bellevy.com - Stakeholder management and working across various points of the business - Continually optimising ad evolving the eCommerce proposition for maximum consumer and identifying opportunities for innovation for consumers and business - Leading a cross functional team of B2B, B2C and technical specialist to secure relevant offers and plan executions

Optimizing the online shop and product range for the Italian market, in cooperation with the Online-Marketing team in Munich and the zooplus.it sales team. Creating commercial focused newsletter choosing the right articles to be insert, depending on the running campaigns;

•Research and develop editorial and SEO friendly merchandising content for the Italian website (AbeBooks.it) and for the newsletters to Italian customers. •Research and develop content for social media, by using programs such as Dreamweaver, HTML, Photoshop and Illustrator. • Assist in the execution of the Affiliate Programme • Report on online Marketing and website metrics • B2C relationships with customers • Translations from English to Italian •Italian market research and analysis

• Identification of new potential partners and customers on websites • Outbound calling campaign to qualify leads identified • Customer service • B2B relationships with suppliers • planning events, cared media relations and organized art exhibitions • developing advertising and marketing campaigns and assisting management team and sales for national distribution of the magazine.

supporting contemporary art in which I planned events, cared media relations and organized art exhibitions