Benjamin Bkengil

Managed the day-to-day operation of IT services, ensuring that they are accessible, and delivered effectively and efficiently. Monitored the performance of IT infrastructure for availability, and reliability, taking proactive measures to address issues. Worked collaboratively with Support Vendors/ Third-Party Service Providers to ensure high availability of IT services. Integrated new technologies and optimized network performance and security against cyberattacks. Provided onsite and remote support.

Managed the performance of Network and Systems Infrastructure services such as WAN Connectivity and Centralized Database Access to ensure smooth operation of IT services, resolving issues as identified. Led the response to IT incidents and service disruptions, and worked to restore services within time. Administered and maintained all network and system infrastructure assets ensuring they were compliant to best IT security standards and practices to mitigate cybersecurity attacks. Provided user support.

Managed the Bank's Datacenter both Production and Disaster Recovery Sites; Administered and provided support to all physical servers and virtualization platforms ensuring optimum utilization and performance. Managed the day-to-day delivery of critical services such as ATMs, Transaction Notification, Active Directory and Email ensuring they are available 99.9%. Deployed current updates of operating systems and business applications and provided onsite and remote support to system users.

Administered and managed all IT services to support the work of the Commission. Installed and configured servers, Hyper-V, network attached storage and other systems of the company. Administered and maintained the company's Firewall, Active Directory, Group Policy, Shared folders, Emails and other Microsoft-based services and worked with Service Providers to ensure high service delivery. Provided Level 1, 2 & 3 Support.