Bettina Windham

Director of Operations for the Freestyle dispenser platform in the U.S. and Canada. Leading a high performing team of Project Managers, Life Cycle Cost and Serviceability Experts, and Analysts in support of Freestyle Innovation and Execution. Providing strategic leadership and execution of fleet performance management, life cycle cost management, new equipment and software commercialization, and of escalation management.

Leading a team of high performing program managers while managing a complex project portfolio across Coca-Cola Freestyle's strategic initiatives. Responsible for project intake and stewarding key programs and projects within Coca-Cola's Freestyle strategic roadmap. Providing leadership, coordination, and management of the PMO ensuring all programs and projects are successfully completed through the Coca-Cola Innovation Framework Stages and Gates process and Software Development Lifecycle process.

Responsible for the overall project management function for Coca-Cola’s Foodservice Operations & Customer Service organization. Leading a team of Project Managers focused on productivity and capability projects while leading cross-functional and transformational supply chain projects. Providing leadership, coordination, and management of the PMO ensuring all projects are completed successfully in areas of cost, quality and time.

Certified Lean Six Sigma Black Belt and Project Management Professional responsible for leading and executing productivity and transformational projects in order to deliver effective solutions to business problems impacting Coca-Cola’s Service Operations. Using fundamentals of Operational Excellence, Lean, Six Sigma, Project Management, Change Management and PMP methodology.

Leading a team of 25 Customer Service Team Members responsible for providing support to Freestyle customers, from onboarding the customer to ongoing product order management support. Leading continuous improvement projects to increase customer satisfaction and reduce cost.

Primary ownership for a team of 10 Customer Service Representatives who were responsible for managing orders for all Foster’s EMEA customers. Directly responsible for end-to-end customer service, logistics operations and order invoicing across EMEA, incorporating order-to-cash activities of order capture, delivery via third-party logistics operations and container shipments. Directly responsible for order-to-cash of 108 million bottles and management of a 3rd-party logistics budget of £6.2million.

Primary ownership for a team of 18-20 direct reports responsible for coordinating installations of Coca-Cola fountain equipment in outlets throughout the U.S. Responsibilities included leading and coaching team to develop skills and achieve work objectives and providing effective sales support and excellent customer service.

Responsible for coordinating installations of Coca-Cola fountain equipment in restaurants throughout the Northern California region. Duties included developing project timelines and monitoring/reporting progress, coordinating and communicating with third-party contractors to ensure on-time delivery/implementation.

Marketing& Market Research, Media Management, Information Systems Management