Bogdan Cioban

Working on the migration of Microsoft Dynamics CRM from 4.0 to 2015, process re-engineering and evolution. The system is highly integrated and used by more than 10.000 users worldwide.

Working as a Microsoft Dynamics CRM consultant for Orange Business Services I was involved in the implementation of Microsoft Dynamics within Orange subsidiaries to support sales, marketing and customer support processes. My responsibilities have changed throughout the projects we have implemented from Project Manager to Business & Technical Consultant and Developer.

The main focus was to help strengthen Direct Sales channel and enhance performances. In order to achieve this I have trained and coached local sales team, transferred best practices in sales and management, set-up a performance driven sales methodology and implemented a motivating commission schema. To further streamline the sales process I have acted as project manager for the point of sale and stock management software (deployment, support and administration).

Despite being the youngest shop manager in Orange Romania I have managed to maximize sales by focusing on coaching and developing team members, proactively developing initiatives and through effective sales floor management. Having a new shop and a new team brought many challenges, however, after less than one year, we were constantly exceeding sales objectives and, as a result, we have won a huge contest and got the title of “Best Shop Manager Orange Romania 2010”.

The main activity was to promote and sell Orange services and products with a focus on data related products (mobile internet, fax, business solutions, etc.). To achieve and exceed sales objectives I have put a lot of effort in improving customer relations and proposing the best solutions for customer needs. Once my sales abilities were proven by constant results I got involved more in training new employees and administrative tasks without losing focus on sales.