Carmen Fodor

• Advised IBM Strategic Partners on leveraging Microsoft funding and incentive programs to accelerate AI & Azure Cloud adoption.

• Managed submissions for digital healthcare solutions (ePA, e-Rezept), ensuring adherence to security, technical, and regulatory standards, leading to approval for a production release. • Led 20+ audit processes , fostering strong collaboration among cross functional teams , driving operational efficiency to reduce compliance risks.

• Managed two large-scale IT transition projects for VW Financial Services, overseeing vendor shifts & operational support for 80+ applications , while ensuring 100% SLA compliance & operational continuity. • Spearheaded an automation initiative across two projects of 170+ team members , leading an automation contest, reducing manual work and fostering innovation.

• Acted as key liaison between IBM iX & Aperto Digital Agency, ensuring smooth collaboration and digital service delivery . • Improved resource allocation , training, ensuring proper demand management and client satisfaction, while boosting operational efficiency .

• Led Agile teams in delivering 3 high-profile digital transformation projects (KPMG, CBM, GDV), to design and develop public websites , resulting in contract renewals. • Performed Scrum Master activities, facilitating Agile ceremonies, driving team efficiency, and maintaining focus on continuous improvement . • Executed Product Owner responsibilities, managed product backlogs, defining user stories, ensuring alignment with client needs and business objectives, resulting in an enhanced product delivery .

• Facilitated communication between business and technical teams within BMW's DevOps division. • Conducted stakeholder analysis and technical requirement planning to ensure project alignment.

• Managed design-to-run activities , ensuring smooth transition from development to operational readiness. • Led cross-functional teams to align technical specifications with business goals. • Resolved issues during concept, implementation, and integration phases, ensuring compliance with technical and operational standards.

• Managed business relationships, daily operations and service quality for 20+ BMW CAD applications, leading cross-functional teams across global teams. • Ensured system uptime, maintaining SLA compliance. • Coordinated change management and release management, ensuring smooth deployments and minimal business disruption.

• Provided L2 support, troubleshooting issues to ensure seamless operation, uptime, performance and ITIL compliance. • Delivered timely solutions , while collaborating with cross-functional teams to resolve complex issues.

Provided L1 hardware & software support for Lenovo & IBM products in the DACH region.