Charmaine Fonseca-Hall

I provide consultancy and training in strategic, operational and multicultural change management to small, medium and large businesses in a wide range of sectors in English and French. Contact with clients allows me to remain sharp in my subjects of expertise and practices.

Providing operational and strategic support to find new markets, enhance operational and commercial procedures, increase productivity, increase margins and reduce costs

Responsable for contributing to a change programme that developed: a new customer focused vision and strategy, a flatter organization that empowered and recognized staff contribution, investments in training and communication, embedded top down, bottom up business processes. I was responsable for delivering results for a number of projects as a continued part of the change programme to increase operational performance efficiencies, cost reduction and revenue generation.

Recruitment, training and managing a diverse group of individuals of all ages, backgrounds and cultures to a tight timescale and difficult social conditions pre-opening. Post-opening, tracking and improving performance, always looking for opportunities for growth potential, building team cohesion and delivering long lasting customer satisfaction and service excellence.

Make an impact through my contribution to increasing operational process improvements, customer satisfaction and reducing operating costs. I carried out research and put in place a business plan proposing actions with direct implications on customer satisfaction of services and operational efficiency of systems and processes provided. Following promotion, I headed up a project team I was able to implement many of the actions I had outlined in addition to other strategic revenue generating projects.

General Business Administration Finance and Accounting Personnel Management

French language Economics International Trade and Commerce Politics