Chris Hanig

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Product development around card scheme products for further improvements of consumer satisfaction and profitability of the business. Insourcing of major services like helpdesk, monitoring, and reporting and integration of Cardpoints Operations into Cardtronics global structure related to the growth of the German business and changed requirements for cost reductions and efficiency.

Directing the operations for Cardtronics. My team operates ca. 1,600 ATM's and bank note recycler. Very good connected in the industry to hardware and service vendors. financial institues, acquiring companies, and card schemes. Knowledge of the payment processes and able to use industry and business insights to drive change in business. As a member of the Cardtronics Global Operations Team, deliver appropriate systems and processes to enable operations across the diverse business units in Europe.

I and my team were transforming Cardpoints Operations into a highly efficient business unit with focus on costs, delivery, and consumer satisfaction. After regulatory market changes in 2011 it was a lot of hard work, but I challenged and motivated my team and together we enjoyed our success.

Responsible for Germany, Austria, Switzerland

Logistics and commercial information technology